A Walk Through the RegistryĪdding a new entry to your Registry named “AllowDomainPINLogon” and setting its value to 1 may reactivate the biometric login. Click “Edit Group Policy” to open the Local Group Policy Editor.Īs in the previous method, you can then check up on and adjust the policies.Click on the Search icon or box on the taskbar.Here you can find and review specific policies related to biometric settings and Windows Hello. Type “ gpedit.msc” into the box and press “Enter.”.Press “Windows Key + R” to open the Run dialog box.So it’s a good idea to review them regularly and adjust as needed. Anytime you install new updates, it can affect Windows Hello and other Biometric-related policies. Group Policy Check-Upĭouble-check your Group Policy settings from time to time. This might clear up any issues with fingerprint recognition. To clear the NGC folder, you’ll need to change the ownership of the NGC folder to Administrators, rename the original NGC folder, and create a new one. Once the service restarts, you’ll need to re-register your biometric data. Go back to Services, right-click Windows Biometric Service, then select “Start.”.After making a backup, delete all files in the WinBioDatabase directory.You can do this by selecting all files (Ctrl + A), copying them (Ctrl + C), and pasting them into a new folder. Before proceeding, create a backup of all files in this directory.Go to C:\Windows\System32\WinBioDatabase.Scroll down and right-click on Windows Biometric Service, then select “Stop.”. After doing this, you’ll need to re-register the biometric. You’ll need to stop the Windows Biometric Service, create a backup of biometric data files, delete the original files, and restart the service. Resetting WinBio DatabaseĬonsider this a fresh start for all biometric entries on your device. While you’re in the Services window, making sure the Credential Manager service is set to Automatic could also help. You can also access this window from the Task Manager. Click “Apply” or “OK” to save the changes. If it’s not “Automatic,” click on the dropdown menu and select it. Right-click “Windows Biometric Service” and select “Properties.”.Scroll down to find the “Windows Biometric Service” on the list of services.Type “ services.msc” and press “Enter” to open the Services (Run) window.So, go ahead and check if it’s configured to auto-start: If this isn’t set to start automatically, you might see the dreaded “unavailable” message. The Windows Biometric Service silently starts up each time Windows boots to ensure that your biometric features work without a hitch. This is akin to turning it off and on again, but for the USB drivers – they should be “unstuck” and reset to a working state. If any USB controllers show a warning sign in the Device Manager, disable and re-enable them. Disabling Faulty USB Driversįaulty USB drivers might be the culprits causing issues with your fingerprint reader. If updating doesn’t help, you may need to uninstall and then reinstall the fingerprint driver to get rid of any corrupted files and let the driver get a fresh start. Try updating the fingerprint driver through the Device Manager first. Outdated or faulty drivers could be the cause of your trouble. This can be done through the Device Manager. The digital equivalent of making sure all the wires are plugged in correctly and updating the biometric device driver ensures that Windows and your fingerprint scanner are on the same page. It lets Windows hunt down common issues with the fingerprint scanner, display them on the screen, and give you options for the next steps. Running the Hardware and Devices troubleshooter can be that nudge. Sometimes, your system might need a little nudge to recognize a problem. This easy step might just be the quick fix you need, but it’s time to dig deeper if the issue persists.
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